- No hidden costs.
- No rigid contracts.
- Low setup fees.
Telephony & Ticketing
Best for support-focused teams needing voice and ticketing in one place.
SAR
115
User/Month (Billed Annually)
Telephony
- 📞 Inbound & Outbound Calling
- 🎙️ IVR (Interactive Voice Response)
- 🔁 Call Distribution Strategies
- 🎧 Call Recording
- ➡️ Call Forwarding
- ⏳ Call Queue Management
- 📹 Voice & Video Conferencing
- 🗣️ Sales Scripts Support
- 📝 Agent Notes Section
Ticketing System
- 🎫 Multi-Pipeline Ticket Management
- 📧 Ticket Creation via Email
- 🔄 Auto-Assignment & Escalation Rules
- 🕓 SLA & Priority Tracking
- 📌 Custom Ticket Fields & Tags
- 🗃️ Kanban & List Views
- 👥 Team Collaboration & Internal Notes
- 📊 Real-Time Agent & Ticket Reporting
- 📎 File Attachments & Full History
- 📣 Client Notifications on Ticket Updates
Add-ons (Custom Price)
- 🤖 AI Chatbot (Rule-based or NLU)
- ⚙️ Advanced Automations
- 🔌 Extra System Integrations
- 📝 Call Transcription & Summarization
- 📊 Call Sentiment Analysis
- 🧩 Custom Features on Request
💡 Note: Prices exclude 15% VAT. Setup fees depend on the project scope, and telephony usage may incur additional charges.
Sowtek CX Platform
Ideal for businesses that need omnichannel communication, support, sales and socials all in one.
SAR
345
User/Month (Billed Annually)
Telephony
- 📞 Inbound & Outbound Calling
- 🎙️ IVR Design & Call Handling Logic
- 🔁 Call Distribution Strategies
- 🎧 Call Recording
- ➡️ Call Forwarding
- ⏳ Call Queue Management
- 📹 Voice & Video Conferencing
- 🗣️ Sales Scripts Support
- 📝 Agent Notes Section
Unified Omni-Channel Inbox
- 📥 Centralized Inbox for All Channels
- 📞 Voice & Video Call Support
- 💬 Live Chat & Web Chat Integration
- 📧 Email (SMTP/Gmail/Outlook) Integration
- 🟢 WhatsApp Business API
- 🔵 Facebook Messenger
- 🟣 Instagram DM
- 🔄 Conversation Assignment & Routing
- 📝 Agent Notes, Tags & Templates
- ⏱️ SLA Timers & Real-Time Updates
- 👥 Department & Team Collaboration
Ticketing System
- 🎫 Multi-Pipeline Ticket Management
- 📧 Ticket Creation via Email
- 🔄 Auto-Assignment & Escalation Rules
- 🕓 SLA & Priority Tracking
- 📌 Custom Ticket Fields & Tags
- 🗃️ Kanban & List Views
- 👥 Team Collaboration & Internal Notes
- 📊 Real-Time Agent & Ticket Reporting
- 📎 File Attachments & Full History
- 📣 Client Notifications on Ticket Updates
Sales System
- 📈 Lead Pipeline Management
- 📥 Lead Capture via Web Forms & Email
- 🧭 Custom Sales Stages & Pipelines
- 📌 Lead Tagging & Prioritization
- 🔁 Auto-Assignment & Escalation Rules
- 👤 Lead Owner & Team Collaboration
- 🕓 Follow-Up Reminders & Activity Tracking
- 🗂️ File Attachments & Communication Logs
- 📨 Email Integration & Reply Tracking
- 📊 Real-Time Sales Performance Reports
360° Customer Profiles
- 🧑 Unified Customer Profile View
- 🔍 Demographics & Contact Information
- 📜 Interaction, Ticket & Lead History
- 📈 Purchase & Engagement Timeline
- 💬 Channel-Based Communication Logs
- 📂 Custom Attributes & Tags
- 👀 Real-Time Profile Updates
Social Media Management
- 📱 Multi-Account Management (FB, IG, X, LinkedIn)
- 🗓️ Content Calendar & Scheduling
- 📝 Instant & Scheduled Post Publishing
- 💬 Post Comment & DM Engagement
- 📊 Real-Time Engagement Insights
- 🔄 Auto-Reply & Engagement Rules
- 👥 Team Collaboration & Role-Based Access
- 🖼️ Workspace for Agencies
- 🧠 AI-Assisted Content Creation
Bulk Messaging
- 📢 Multi-Channel Campaigns (WhatsApp, SMS, Meta)
- 📥 Contact Import & Segmentation
- 📋 Message Templates with Personalization
- 📆 Schedule or Send Instantly
- 📊 Delivery, Open & Click Rate Analytics
Workforce Task Management
- 🧑💼 Agent & Team Task Assignment
- 🗂️ Task Categories
- 🔄 Status Tracking (To Do, In Progress, Done)
- 📌 Linked to Tickets, Leads, or Campaigns
- 👥 Team Collaboration & Comments
- 🛠️ Role-Based Access
- 📣 In-App Notifications
- 🔗 Integrated with SLA & Workflow Automation
Add-ons (Custom Price)
- 🤖 AI Chatbot (Rule-based or NLU)
- ⚙️ Advanced Automations
- 🔌 Extra System Integrations
- 📝 Call Transcription & Summarization
- 📊 Call Sentiment Analysis
- 🧩 Custom Features on Request
💡 Note: Prices exclude 15% VAT. Setup fees depend on the project scope, and telephony usage may incur additional charges.