Sowtek Unified CXM Platform
Powered by Axelerated Solutions
Sowtek Unified CXM platform
Developed by Axelerated Solutions
Smart Automation, Anywhere
Rules-Based Chatbots streamline responses across all communication channels, including websites, social media, and WhatsApp
Engage with precision
Quick, consistent responses are essential for building trust and ensuring seamless customer experiences. Sowtek’s Rules-Based Chatbots provide automated, rule-driven interactions that answer common questions, guide users, and offer 24/7 support. Deployable on all major channels, these chatbots reduce agent workload and provide customers with instant support on their preferred platform.
Empower customer interactions with responsive automation.
Explore the Power of Rules-Based Chatbots
Sowtek’s Rules-Based Chatbots deliver accurate responses across channels, handling routine inquiries and guiding customers with ease. From website live chat to messaging platforms, our chatbots offer comprehensive support, day or night.
Multi-Channel Deployment
Deploy chatbots across all communication channels—websites, mobile apps, WhatsApp, Facebook, LinkedIn, Twitter, and Instagram. Sowtek’s Rules-Based Chatbots adapt seamlessly to each platform.
- Offer consistent support across all customer touchpoints.
- Engage users on their preferred messaging channels.
- Improve accessibility with 24/7 availability on all platforms.
- Streamline communications with centralized chatbot management.
- Reduce wait times with instant, automated responses.
Customizable Rules and Triggers
Design chatbots tailored to your business needs with flexible rules and triggers. Sowtek allows you to customize interactions to address specific questions, actions, and workflows.
- Create targeted responses based on customer inputs.
- Define custom rules for specific use cases or inquiries.
- Enhance customer satisfaction with tailored interactions.
- Automate complex workflows with rule-based actions.
- Drive engagement with interactive, scenario-based flows.
Seamless Handover to Live Agents
Ensure a smooth transition from chatbot to live agent when needed. Sowtek’s chatbots can seamlessly hand off interactions, ensuring customers receive human support for complex inquiries.
- Enable easy escalation to agents for critical issues.
- Maintain customer satisfaction with smooth handovers.
- Provide customers with both automated and human support.
- Allow agents to view chatbot interactions before handoff.
- Improve support efficiency by automating routine tasks.
Personalization and Customer Context
Use contextual information to personalize interactions. Sowtek’s chatbots leverage customer data to provide relevant responses and create a more engaging experience.
- Greet users by name and offer personalized interactions.
- Utilize previous interactions for more accurate responses.
- Ensure chatbot interactions are relevant to each customer.
- Enhance customer loyalty with personalized support.
- Reduce friction by using contextual responses.
Performance Analytics and Optimization
Track chatbot performance with real-time analytics and adjust as needed. Sowtek provides insights into engagement rates, common queries, and response efficiency to continually improve the customer experience.
- Measure engagement and response times in real-time.
- Identify high-demand queries for content improvements.
- Optimize workflows with data-driven adjustments.
- Increase efficiency by analyzing user interactions.
- Improve chatbot responses through ongoing optimization.
Experience the Difference
Automate with confidence, across platforms
Sowtek’s Rules-Based Chatbots deliver fast, reliable support wherever your customers need it.