Sowtek

Sowtek Unified CXM Platform

Powered by Axelerated Solutions

Sowtek Unified CXM platform

Developed by Axelerated Solutions

Gather real-time insights from customers with Sowtek’s Survey Management, offering live and automated surveys across all channels

Instant Feedback, Enhanced Experiences

Customer feedback is invaluable for continuous improvement and building strong relationships. Immediate feedback from live surveys helps agents adjust and respond to customer needs, while automated surveys capture post-interaction insights effortlessly. Sowtek’s Survey Management ensures you stay connected to what matters most—customer satisfaction.

Empower your team to learn and adapt with real-time feedback.

Explore the Power of Dynamic Survey Management

With Sowtek’s Survey Management, teams can conduct live surveys during interactions on any channel, gathering insights on customer needs, satisfaction, or product interest. For post-interaction feedback, automated surveys can be sent through phone, SMS, or WhatsApp, ensuring a continuous flow of actionable data without burdening agents.

Multi-Channel Survey Capability

Conduct live surveys on any channel—voice, chat, WhatsApp, SMS, and more. Agents can engage customers with real-time questions to gain instant feedback.

Automated Surveys

Send automated surveys after interactions, such as support calls or sales closings. Surveys can be voice-activated with a virtual assistant or interactive via messaging, allowing for a frictionless feedback loop.

Customizable Survey Topics

Create surveys tailored to specific needs, whether for customer satisfaction, product feedback, or service quality assessment. Sowtek’s flexible design allows surveys to align with any organizational goal.

Real-Time Survey Analytics

Access live insights and analytics as surveys are completed. Sowtek provides visualized data, allowing teams to understand customer feedback quickly and make informed improvements.

Integration with Customer Profiles

Automatically sync survey responses with unified customer profiles, ensuring every piece of feedback contributes to a comprehensive understanding of each customer.

Experience the Difference

Transform your service quality

Sowtek’s Social Media Engagement tools give your team the power to connect with your audience across all platforms from one seamless interface.