Today’s customers expect brands to respond quickly and consistently across all social platforms. Effective social media engagement fosters trust, builds loyalty, and enhances brand reputation. Sowtek brings all your social channels together, empowering your team to manage every interaction from one platform.
Elevate your social media strategy with real-time engagement.
Sowtek Social Media Engagement centralizes all channels and interactions, providing a streamlined experience that allows your team to manage comments, conversations, and brand mentions across multiple platforms.
Connect with customers across major social platforms—Twitter (X), LinkedIn, Facebook, Instagram, TikTok, YouTube, and Snapchat—through one unified platform, ensuring every message is seen and responded to promptly.
Monitor and respond to comments, messages, and mentions in real-time. Sowtek’s live feed spaces bring all incoming interactions to one place, so agents can manage engagement effortlessly.
Automate responses with predefined answers triggered by specific keywords, or use AI and NLU to drive personalized conversations. Sowtek’s automation tools keep engagement consistent and responsive.
Detect potential sales opportunities or customer care needs based on comments, mentions, and sentiment. Sowtek can automatically create and assign a lead or support ticket to the right team, ensuring no valuable interaction is overlooked.
Sowtek’s Social Media Engagement tools give your team the power to connect with your audience across all platforms from one seamless interface.