Efficient order management is critical for customer satisfaction. When orders are delayed, missed, or mismanaged, it affects customer trust and loyalty. Sowtek’s Order Management system centralizes every order from initiation to fulfillment, ensuring your team can process orders swiftly, accurately, and with full visibility.
Enhance your order processing with streamlined management.
Sowtek Order Management simplifies every step of the order lifecycle, from capturing customer orders to coordinating fulfillment. With all channels and workflows in one system, your team is empowered to deliver exceptional service, every time.
Manage orders seamlessly from every customer-preferred channel. Sowtek Order Management supports voice, live chat, WhatsApp, email, Twitter, LinkedIn, Facebook, Instagram, and SMS, centralizing all order interactions to maintain smooth communication and transparency.
Organize and streamline order handling with advanced pipeline tools, including order management, filtering, merging, activity tracking, multi-pipeline handling, and multi-tenant support. Sowtek keeps every order in clear view, ensuring nothing slips through the cracks.
Optimize your order processing workflow with tools for team collaboration, priority setting, order tagging, SLA management, and assignment. Sowtek ensures your team efficiently manages each order from initiation to fulfillment.
Automate essential order processes with real-time notifications, automated order creation, escalation, and custom workflows. Sowtek frees your team from repetitive tasks, ensuring every order receives prompt attention.
Seamlessly connect Sowtek with your eCommerce CMS platforms, including WooCommerce, Shopify, Magento, Joomla, and more. No matter how many sites you operate, Sowtek centralizes all orders for streamlined management.
Connect Sowtek with major eCommerce marketplaces like Amazon, Noon, AliExpress, Temu, and more. Centralize all marketplace orders into one unified platform for a simplified management experience.
Integrate Sowtek Order Management seamlessly with your CRM, ERP, fulfillment partners, logistics providers, and other third-party systems using Sowtek APIs. Maintain a comprehensive, up-to-date order record across platforms, ensuring smooth, end-to-end order processing.
Sowtek’s Order Management keeps every step organized, efficient, and unified, so you can focus on delivering exceptional service.