Sowtek

Sowtek Unified CXM Platform

Powered by Axelerated Solutions

Sowtek Unified CXM platform

Developed by Axelerated Solutions

Your customers are everywhere—on calls, in chats, and across social media. Sowtek brings it all together, so you can be there for them

All channels, One platform, Total control

Fragmented communication breaks trust. It’s time to move away from disjointed tools and siloed interactions. With Sowtek, you see the whole customer journey, giving you the power to respond faster, more personally, and with full context. Every conversation counts.

Discover how Sowtek can transform your customer interactions.
Experience it firsthand.

Explore the Power of Omnichannel

Deliver seamless, unified communication across every customer touchpoint. From voice calls to social media DMs, Sowtek’s Omnichannel Contact Center ensures your teams can manage every interaction effortlessly, all in one place. Discover the tools that will elevate your customer experience, streamline collaboration, and automate your workflows like never before.

Channels

Manage every conversation in one place. Sowtek supports a full range of communication channels, including voice, live chat, WhatsApp, email, Twitter, LinkedIn, Facebook, Instagram, and SMS. Connect with customers on their preferred platforms for a seamless, unified experience.

Collaboration Tools

Empower your agents with a unified console, interaction notes, canned responses, transfer options, and live agent surveys to enhance teamwork and streamline response times.

Compact Unified Customer Profiles

Access customer data and historical interactions instantly. Sowtek’s unified profiles give your team a 360-degree view of each customer, providing context to deliver highly personalized experiences.

Automation

Automate workflows from interactive IVR to customer feedback collection, smart routing, and callback scheduling. Let Sowtek handle routine tasks, so your agents can focus on what matters most.

Supervision

Monitor, manage, and optimize team performance with real-time consoles, analytics, reporting, call whispering, and shift management. Sowtek keeps supervisors connected to agent activity and customer satisfaction.

Custom Integrations

Integrate Sowtek seamlessly with your CRM, ERP, or third-party systems via robust APIs. Sowtek adapts to your workflow, ensuring data flows effortlessly throughout your organization.

Experience the Difference

Communication, made simple

Sowtek’s Omnichannel Contact Center lets you connect with every customer, across every channel, in one unified experience.