Managing inquiries effectively is crucial for building trust and satisfaction with customers. Disconnected tools, unorganized pipelines, and delayed responses can lead to frustration. Sowtek Inquiry Management centralizes all inquiries into a single, organized system, allowing your team to respond quickly, prioritize effectively, and ensure nothing slips through the cracks.
Streamline your inquiry management for faster, seamless responses.
Bring every customer inquiry into one unified platform. Sowtek Inquiry Management provides a powerful suite of tools to handle inquiries from multiple channels, streamline ticket handling, and automate key workflows—so your team can focus on delivering exceptional customer care.
Sowtek Inquiry Management supports a wide range of communication channels, including voice, live chat, WhatsApp, email, Twitter, LinkedIn, Facebook, Instagram, and SMS, giving your team a centralized view of all interactions.
Organize inquiries with robust pipeline management tools, including ticket management, advanced filtering, ticket merging, activity tracking, multi-pipeline handling, and multi-tenant support. Sowtek keeps every inquiry organized for clear visibility and swift resolution.
Optimize inquiry handling with tools for collaboration, priority setting, ticket tagging, SLA management, and ticket assignment. Sowtek makes it easy for teams to organize, manage, and complete each inquiry efficiently.
Automate routine tasks with tools for real-time notifications, automated ticket creation, ticket escalation, and customizable workflows. Sowtek lets your team focus on high-impact tasks, ensuring no inquiry is left unattended.
Integrate Sowtek Inquiry Management with your existing CRM, ERP, and third-party systems using flexible Sowtek APIs. These integrations ensure a smooth data flow across your tools, enhancing both efficiency and customer insights.
Sowtek’s Inquiry Management allows you to handle inquiries effortlessly and with full visibility, making it easier to build lasting customer relationships.