Sowtek

Sowtek Unified CXM Platform

Powered by Axelerated Solutions

Sowtek Unified CXM platform

Developed by Axelerated Solutions

Sowtek’s Inquiry Management solution is designed to make managing customer inquiries seamless, organized, and responsive—no matter the volume

Effortless Support, Every Step of the Journey

Managing inquiries effectively is crucial for building trust and satisfaction with customers. Disconnected tools, unorganized pipelines, and delayed responses can lead to frustration. Sowtek Inquiry Management centralizes all inquiries into a single, organized system, allowing your team to respond quickly, prioritize effectively, and ensure nothing slips through the cracks.

Streamline your inquiry management for faster, seamless responses.

Explore the Power of Seamless Inquiry Management

Bring every customer inquiry into one unified platform. Sowtek Inquiry Management provides a powerful suite of tools to handle inquiries from multiple channels, streamline ticket handling, and automate key workflows—so your team can focus on delivering exceptional customer care.

 

Channels

Sowtek Inquiry Management supports a wide range of communication channels, including voice, live chat, WhatsApp, email, Twitter, LinkedIn, Facebook, Instagram, and SMS, giving your team a centralized view of all interactions.

Inquiry Pipeline Management

Organize inquiries with robust pipeline management tools, including ticket management, advanced filtering, ticket merging, activity tracking, multi-pipeline handling, and multi-tenant support. Sowtek keeps every inquiry organized for clear visibility and swift resolution.

Inquiry Funnel Management

Optimize inquiry handling with tools for collaboration, priority setting, ticket tagging, SLA management, and ticket assignment. Sowtek makes it easy for teams to organize, manage, and complete each inquiry efficiently.

Automation Processes and Workflows

Automate routine tasks with tools for real-time notifications, automated ticket creation, ticket escalation, and customizable workflows. Sowtek lets your team focus on high-impact tasks, ensuring no inquiry is left unattended.

Custom Integrations

Integrate Sowtek Inquiry Management with your existing CRM, ERP, and third-party systems using flexible Sowtek APIs. These integrations ensure a smooth data flow across your tools, enhancing both efficiency and customer insights.

Experience the Difference

Support, streamlined

Sowtek’s Inquiry Management allows you to handle inquiries effortlessly and with full visibility, making it easier to build lasting customer relationships.